Frequently Asked Questions

Everything you need to know about your outdoor gear and shopping experience.

What is Mountain Equipment's return policy?

We offer a 30-day return policy for all unworn and unwashed items. Products must be returned in their original packaging with all tags attached for a full refund.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your gear sooner for an upcoming expedition.

Are your materials sustainably sourced?

Yes, we are committed to sustainability. Over 80% of our apparel is made from recycled fibers or organic cotton, and we partner with Fair Trade certified factories.

How do I determine my correct size?

Each product page includes a detailed size guide. We recommend measuring your chest, waist, and inseam to compare against our metrics for the most accurate fit.

Do you offer a warranty on your technical gear?

We stand by the quality of our equipment. All technical outerwear and hardware come with a limited lifetime warranty against manufacturing defects.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.